FaQ

The Hunt is over...

How often will I receive my box?

You will receive your TreasureTress Box by the second week of each new month.


Is it only Natural Hair Products?

While the box is specifically designed for Natural Girls and those transitioning back to natural, the products can also be used on relaxed hair.


What's in the box?

Each TreasureTress Box is filled with a variety of Products, Product Tasters, Samples and Styling tools.


Can I send a box to an address different from my billing address?

Yes you can. When you are asked to enter your 'Shipping' information, here you can enter the address you would like the box to be delivered to.


Can I skip next months subscription?

A: Yes you can and the good news is that it is easy! ​1) Simply go to: https://treasuretress.cratejoy.com 2) Log into your account, then go to 'My Account' 3) Hit the 'Edit' button 4) Hit the 'Skip Next Renewal' button


​​I've already subscribed, when will I be re-billed?

You will be re-billed on 15th of each month and will receive your box at the beginning of the following month (typically the 2nd week). ​


I would like to subscribe today, when will i receive my first box?

Order before the 5th of the month to receive your box that same month, or order after the 15th to receive your box the following month.


I am a little late subscribing but definitely want to receive my box next month, can you arrange this for me?

A: For you, we'll do anything. Email us (contact@treasuretress.co.uk) and we will see what we can do for you πŸ˜‰


​Can I change the date I am re-billed? It is a little inconvenient for me..

​A: No problem at all. Simply email us at contact@treasuretress.co.uk and we can organise this for you just detail the date you'd like s to update it to.


I'd only like to buy this box once, do i need to subscribe?

​A: Yes, you would need to subscribe however you would then cancel your subscription before the next renewal. You will receive an email informing you of when your subscription will renew.


contact@treasuretress.co.uk